123Spins Casino Privacy Policy

At 123Spins, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you visit and use our website at https://www.123spins.com/. We encourage you to read this document carefully so you understand our practices and your rights. Our 123Spins Casino platform is operated by Jumpman Gaming Limited, registered at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ, and we act as the data controller responsible for your personal information.

Who We Are

Here at 123Spins, we operate under licences issued by the UK Gambling Commission (account number 39175) for customers in Great Britain, and by the Alderney Gambling Control Commission for eligible non-UK customers. Our 123Spins Casino services are provided exclusively in English, and all transactions are conducted in GBP (£). If you have any questions about this Privacy Policy or how we handle your data, you may contact us at complaints@jumpmangaming.com or via our on-site contact form.

Information We Collect

When you register, deposit, or interact with our 123Spins platform, we collect a range of personal data necessary to provide our services safely and legally. We may collect the following information about you:

Full name, date of birth, and contact details (email address, phone number, postal address)
Account login credentials and account activity records
Payment and transaction data, including debit card details (Visa, Mastercard, Maestro), PayPal, Neteller, Skrill, Paysafe Card, and Pay by Mobile information
Identity verification documents submitted during our KYC (Know Your Customer) process
Device information, IP address, browser type, and usage data collected via cookies and similar technologies
Correspondence with our customer support team, including live chat and email communications
Responsible gambling data, including deposit limits, self-exclusion requests, and affordability information

How We Use Your Information

At 123Spins Casino, we process your personal data for specific, legitimate purposes. We use your information to:

Create and manage your account and verify your identity in line with our legal obligations
Process deposits and withdrawals, including enforcing our minimum deposit of £10 and our 72-hour withdrawal pending period for verified accounts
Deliver and personalise our services, including our 600+ slot games, live casino, bingo, and promotional offers such as the Mega Reel welcome bonus
Communicate with you about your account, bonuses, promotions, and important updates
Comply with anti-money laundering (AML), responsible gambling, and regulatory requirements imposed by the UK Gambling Commission and the Alderney Gambling Control Commission
Detect, prevent, and investigate fraud, cheating, or other unlawful activity
Improve our website performance, mobile compatibility, and overall user experience
Monitor affordability thresholds applied across all Jumpman Gaming sites over a rolling four-week period

Legal Basis for Processing

We at 123Spins process your personal data on the following legal grounds:

Contractual necessity: We need your data to fulfil our obligations under the terms and conditions you agreed to when creating your account
Legal obligation: We are required to collect and retain certain data by gambling regulations, AML legislation, and tax laws
Legitimate interests: We process data to prevent fraud, improve our services, and ensure the security of our platform
Consent: Where we rely on your consent (e.g., for marketing communications), you may withdraw it at any time by contacting us or updating your account preferences

Cookies and Tracking Technologies

Our 123Spins Casino website uses cookies and similar technologies to enhance your experience, remember your preferences, and analyse site traffic. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You may manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site. We also use cookies to track your eligibility for promotions such as the Daily Wheel, Turbo Reel, and Happy Hours offers.

Sharing Your Information

We do not sell your personal data to third parties. However, at 123Spins, we may share your information with:

Our parent company, Jumpman Gaming Limited, and affiliated sister sites where necessary to operate our shared platform
Payment processors and banking partners who facilitate your deposits and withdrawals
Identity verification and fraud prevention service providers
Regulatory bodies including the UK Gambling Commission and the Alderney Gambling Control Commission
Dispute resolution services, including eCOGRA (for UK customers) and the Alderney GCC ADR process (for non-UK customers)
Game providers such as NetEnt, Pragmatic Play, Playtech, Blueprint, and Eyecon, solely to the extent required for game delivery and RTP reporting
Law enforcement or government authorities where we are legally required to do so

Data Retention

We at 123Spins Casino retain your personal data for as long as your account remains active and for a period thereafter as required by law. In most cases, we are required to keep your records for a minimum of five years following the closure of your account to comply with AML and gambling regulations. When data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your location and applicable law, you have the following rights regarding your personal data when using our 123Spins services:

Right of access: You may request a copy of the personal data we hold about you
Right to rectification: You may ask us to correct any inaccurate or incomplete data
Right to erasure: In certain circumstances, you may request that we delete your data
Right to restrict processing: You may ask us to limit how we use your data in specific situations
Right to data portability: You may request that we transfer your data to another organisation where technically feasible
Right to object: You may object to our processing of your data where we rely on legitimate interests
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing

To exercise any of these rights, please contact us at complaints@jumpmangaming.com. We will respond to your request within the timeframes required by applicable law. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.

Security of Your Data

We take the security of your personal data seriously. Our 123Spins Casino platform employs industry-standard encryption, secure servers, and strict access controls to protect your information from unauthorised access, disclosure, or loss. Payment data is handled in accordance with PCI DSS standards, and we require all third-party service providers to apply equivalent security measures. However, no method of data transmission over the internet is entirely risk-free, and we encourage you to use a strong, unique password for your account.

Responsible Gambling and Data

At 123Spins, we take responsible gambling seriously. We collect and process data related to your gambling behaviour, including deposit history, session duration, and self-exclusion status, to help us fulfil our duty of care obligations. Our 123Spins Casino responsible gambling tools include deposit limits, cooling-off periods, and self-exclusion options. If you wish to self-exclude, please contact our support team via live chat (available Monday to Friday, 9am–4pm) or by email. We may share relevant data with third-party organisations such as GamStop where required by our licence conditions.

Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the relevant account. If you believe a minor has registered on our platform, please contact us immediately at complaints@jumpmangaming.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically. Your continued use of our 123Spins Casino services following any changes constitutes your acceptance of the updated policy. All times referenced on our platform are in GMT.

Content updated: July 12, 2026