Play Responsibly at 123Spins
At 123Spins Casino, we are deeply committed to providing a safe, fair, and enjoyable gaming environment for all our players. We believe that gambling should always be a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming framework is built on the principles of player protection, transparency, and support. Whether you are new to online gaming or an experienced player, we encourage you to stay informed about safe gambling practices and make use of the tools we provide to keep your experience positive and in control.
Our Commitment to Safer Gambling
Here at 123Spins, we take our obligations under the UK Gambling Commission licence (account number 39175) seriously. We are operated by Jumpman Gaming Limited and are fully regulated to offer gaming services in Great Britain. Our safer gambling policies are designed to meet and exceed the standards set by our licensing authorities, including the UK Gambling Commission and the Alderney Gambling Control Commission for non-UK customers.
We recognise that for a small number of people, gambling can become a problem. Our goal is to intervene early, provide the right tools, and direct players to professional help when needed. At 123Spins Casino, we do not want problem gambling to go unnoticed — we actively monitor player behaviour and apply proactive affordability thresholds across deposits made on our platform and across all Jumpman Gaming sites over a rolling four-week period.
Understanding Problem Gambling
Problem gambling can affect anyone. At 123Spins, we want you to be aware of the warning signs so you can take action before gambling causes serious harm. You may be experiencing difficulties if you notice any of the following:
- You spend more time or money gambling than you originally intended
- You chase losses by placing further bets to recover money you have lost
- You feel anxious, irritable, or restless when you are not gambling
- You neglect work, family, or personal responsibilities due to gambling
- You borrow money or sell possessions in order to fund your gambling
- You lie to friends or family about how much you gamble or spend
- You use gambling as a way to escape stress, anxiety, or depression
If any of these signs resonate with you, we strongly encourage you to use the self-management tools available through our 123Spins platform or to contact a professional support organisation immediately.
Responsible Gaming Tools We Provide
We offer a range of practical tools to help you stay in control of your gambling activity. These are available directly through your account settings and can be activated at any time.
Deposit Limits
Our 123Spins deposit system allows you to set daily, weekly, or monthly deposit limits to help manage your spending. The minimum single transaction deposit at our casino is £10. You can lower your limit at any time, and increases are subject to a cooling-off period to ensure responsible decision-making. Proactive affordability thresholds may also apply automatically across all Jumpman Gaming sites.
Self-Exclusion
If you feel you need a break from gambling, we at 123Spins offer self-exclusion options that will prevent you from accessing your account for a chosen period. We also participate in GAMSTOP, the UK's free national self-exclusion scheme, which allows you to exclude yourself from all UK-licensed online gambling operators in one step. To register with GAMSTOP, visit www.gamstop.co.uk.
Reality Checks and Session Limits
We provide session time reminders to help you stay aware of how long you have been playing. These notifications appear during your gaming session and prompt you to reflect on your activity. You can set a session limit so that your account automatically logs out after a defined period of play.
Cooling-Off Periods
If you want a short break without committing to full self-exclusion, our 123Spins account management system allows you to take a temporary cooling-off period. During this time, you will not be able to log in or place any bets. This gives you space to reassess your gambling habits without pressure.
Account Closure
If you wish to permanently close your 123Spins account, you can do so by contacting our customer support team. We will process your request and ensure that your account is closed promptly and that you receive no further promotional communications from us.
Protecting Young People
We are absolutely committed to preventing underage gambling. At 123Spins, we do not permit anyone under the age of 18 to register or play on our platform. We conduct age verification checks during the registration process, and we may request additional documentation at any time to confirm your identity and age.
We strongly recommend that parents and guardians make use of parental control software to restrict access to gambling websites for minors. The following tools can help:
- NetNanny — www.netnanny.com
- Cybersitter — www.cybersitter.com
- Gamban — www.gamban.com (blocks gambling sites across all devices)
If you suspect that someone under the age of 18 is using our services, please contact us immediately so we can investigate and take appropriate action.
Support Organisations and Resources
We want every player at 123Spins to know that help is available. If you or someone you know is struggling with gambling, we encourage you to reach out to one of the following independent organisations:
- GamCare — Freephone helpline: 0808 8020 133 | www.gamcare.org.uk
- Gamblers Anonymous UK — www.gamblersanonymous.org.uk
- BeGambleAware — www.begambleaware.org
- Gambling Therapy — www.gamblingtherapy.org (global online support)
- GAMSTOP — www.gamstop.co.uk (free UK self-exclusion scheme)
These organisations provide free, confidential advice and support 24 hours a day. We actively work alongside these groups to promote responsible gambling standards across the industry.
New players joining us can also explore our 123Spins Casino bonus offers, which are designed with fair terms to support a positive and transparent gaming experience.
How to Contact Us
Our 123Spins support team is available via live chat (Monday to Friday, 9am–4pm GMT) and by email. If you have any concerns about your gambling behaviour or wish to activate any of the responsible gaming tools described above, please do not hesitate to get in touch. You can also raise a formal complaint by emailing us at complaints@jumpmangaming.com. We are here to help, and we take every enquiry seriously.
We are also subject to independent dispute resolution through eCOGRA for UK customers and through the Alderney Gambling Control Commission for non-UK customers, should any issue remain unresolved through our internal process.
Our Ongoing Commitment
Responsible gaming is not a checkbox for us — it is a core part of how we operate at 123Spins. We continuously review and improve our safer gambling policies in line with regulatory requirements and best industry practice. We are proud to hold our UK Gambling Commission licence and to uphold the standards that protect our players and the wider community. If you ever have questions about our responsible gaming practices, our policies, or the tools available to you, we are always ready to assist.
Remember: gambling should be fun. If it stops feeling that way, please use the tools we provide or reach out for support. Getting started with your account is simple through the 123Spins Casino sign up process, and our responsible gaming tools are available to you from day one. We are here for you every step of the way.
Content updated: July 12, 2026